FAQs / Help

---Grotto Experience FAQs---

See below

How many people can see Santa?

You can book up to two adults per child ticket, adult tickets cost £2.50. Bookings will be group sessions with a maximum of 10 children accompanied in the Grotto at one time, so this is the perfect opportunity to share this magical experience with your loved ones.

Where can I purchase Grotto Tickets?

Tickets will be available to buy on our website only. We are unable to take bookings over the phone. Tickets are non-refundable and non-transferable.

Do babies/newborns count towards the numbers?

Yes, they will count as a normal child ticket. Babies and newborns will also receive an age appropriate gift.

How do I receive my ticket?

All tickets will be emailed to you, which you will need to print off and bring on the day OR you can show your ticket via your smart phone/device.

What's included in the present?

Each child that visits Santa will receive a special Christmas present that will be age appropriate. Unfortunately, this is non-transferable and cannot be exchanged for an alternative.

Is the photo included in the ticket price?

No, this will be an additional cost and they will be available to purchase when you leave the Grotto.

I can't log into my account?

Please note this needs to be a ‘Digitickets’ account and is not your Polhill+ account. This may mean you need to create a new account if this is your first time purchasing tickets from polhill.digitickets.co.uk